What is the difference between the three Private Tub Rooms: Flow, Tide & Ripple?

There is very little difference between our three private tub rooms! They are all FABULOUS! Please see the tub room descriptions, here.

Can I make an appointment at the last minute?

The best way to see what services are available on short notice is to choose “any available staff member” from the reservations page after choosing the type of service and number of people in your party. That way, it will show you any/all tubs or saunas that are available that day. You may also call the Front Desk at 360.385.4100.

What is your Cancellation Policy?

Reservation cancellations require 24 hours notice. We take your credit card information at the time of booking for cancellation purposes only, you will only be charged in the case of a cancellation or no show. If a cancellation or missed reservation occurs under 24 hours in advance, you will be charged the full cost of existing reservation. Please understand that we have declined other appointments to save your Tub or Sauna, thank you. RESERVATION PROTECTION: By selecting a Reservation Protection Appointment when booking online or over the phone, you may cancel your reservation up to 15 minutes before the start of your appointment, for any reason, and only incur the cost of the Reservation Protection Fee for that particular Service (varies), vs being subject to our standard cancellation policy which incurs a charge for the entirety of the missed appointment. Read more about our policies.

Online bookings require Credit Card information, please explain?

Yes, in order to book online or over the phone the system collects your Credit Card information for cancellation purposes ONLY. This card is not charged, nor do we have access to it upon your visit. You may pay for your services at the time of your visit by any means you choose. The credit card you used to hold the reservation WILL NOT BE CHARGED except in the case of violation of the Cancellation Policy.

I have a Gift Card and would like to use it for my appointment. Why do I still need to input my Credit Card information?

Like booking a hotel, etc, the Credit Card is simply used to hold your reservation in case of violation of the Cancellation Policy. You may pay with your Gift Card at the time of your services. The Credit Card you use to book the reservation will NOT be charged.

Can I make a booking as a ‘gift’ for someone else?

YES! However, you will need to call and pre-pay for the appointment over the phone, or purchase an online gift card for the recipient in order to do so. Otherwise, upon arrival, the guest will be asked to pay for their visit and we cannot access the credit card you used to hold the reservation.